TL;DR: In New Zealand, forward scam texts to 7726 (it spells SPAM). It’s free. The Department of Internal Affairs investigates and sends daily reports to mobile networks so they can block scams. Don’t tap links or reply. Already clicked or shared details? Call your bank now and report losses to Police.
Why 7726
- It’s free to forward, per MFAT’s guidance.
- DIA (Te Tari Taiwhenua) can investigate.
- DIA sends daily reports to mobile operators via the 7726 service, and investigates harmful texts from identifiable NZ senders (TCF).
How to forward
iPhone: press and hold the message → More → tap the forward arrow → 7726 → Send. Android: press and hold → Forward → 7726 → Send.
Save 7726 as a contact called "SPAM." Reporting becomes a two-second job, and oddly satisfying.
Who tells you to use 7726
Practically everyone: Kiwibank, ASB, NZ Post, NZ Customs and NZ Police. Even MFAT, after scammers impersonated the ministry and asked people for a code.
What 7726 doesn’t do
It doesn’t get your money back. If you’ve clicked or paid:
- Call your bank using the number on your card.
- Report to Police at 105.police.govt.nz or call 105.
- Report to Netsafe (0508 638 723).
- Change any passwords you entered.
Scam texts to expect in NZ
- Toll and NZTA texts (real ones come from 3651)
- Fines from "the Ministry of Justice" (how to check)
- NZ Post delivery texts (what NZ Post never does)
- Customs fees (Customs never asks)
- Bank alerts, sometimes even from a fake cell tower (SMS blaster case)
A free exposure check shows if your number or email is in breach data scammers use.
Frequently Asked Questions
Is it free to forward a scam text to 7726 in NZ?
Yes. Forwarding to 7726 is free.
What happens when I forward a text to 7726?
The Department of Internal Affairs can investigate and shares daily reports with mobile operators so they can block scams.
What should I do if I clicked a link in a scam text?
Call your bank immediately, change passwords you entered, and report to Police and Netsafe.
Should I reply STOP to a scam text?
No. Don’t reply or follow the message’s instructions; forward it to 7726 and delete it.
Sources
- MFAT: Text message scam, what to do
- TCF: Scam prevention measures
- Kiwibank: Latest scams
- ASB: Security alerts
- NZ Post: Scams and fraud
- NZ Customs: Customs duty scam returns