TL;DR: ANZ NZ has posted eight scam alerts in 2026. The newest (September) describe fake direct-debit emails that give you a "support" number, texts from numbers ANZ has used before with links to fake login pages, and callers posing as the ANZ Fraud team who ask for codes, remote access, "safe account" transfers or even your card and PIN in an envelope for a courier. Real Caller Check only appears in the goMoney app. ANZ will never ask for your OnlineCode, Visa Secure code, PIN or password, and never asks for remote access. Call 0800 269 296 (overseas +64 4 470 3142).

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ANZ NZ’s 2026 alerts at a glance

From ANZ NZ’s latest scams page, newest first:

MonthScam
Sep 2026ANZ staff impersonation
Sep 2026Malware scams
Aug 2026Social media scams
Aug 2026ANZ phone number impersonation
Jul 2026ANZ Caller Check impersonation
May 2026Bank impersonation websites
Mar 2026ANZ impersonation on WhatsApp
Mar 2026Fake ANZ rewards

ANZ hadn’t posted an October alert when we checked on 2 November 2026.

September 2026: staff impersonation, three ways

According to ANZ’s September alert, scammers pose as ANZ staff by email, text and phone:

ChannelHow it works
EmailSays a direct debit has been set up on your account and gives a phone number. The number plays an automated recording, then connects you to a scammer posing as ANZ. Other emails copy real ANZ emails with the links swapped for fake ones.
TextOften arrives from a number ANZ has used before, urging you to click a link to "verify" your account or respond to suspected fraud. The link goes to a fake login page.
PhoneCallers claim to be the ANZ Fraud team and may already know some of your details.

What they ask for

The recorded message is a clever touch: it makes a scam line sound like a real call centre. A real bank number on a real ANZ statement doesn’t need one.

July 2026: the fake Caller Check

From ANZ: scammers cold call pretending to be ANZ and send fake "security verification" messages by email, SMS or WhatsApp, claiming that’s how Caller Check works.

Real Caller Check is a secure notification only in the ANZ goMoney app. ANZ never sends it by email, SMS, WhatsApp or other messaging. "If you receive one anywhere other than goMoney, it’s a scam." The security feature became the costume. Clever, but beatable once you know where the real one lives. More in our guide to Caller Check scams.

What ANZ will never do

ANZ says its fraud team may call to check unusual transactions, "however we will never ask you for remote access."

The bigger picture

Bank impersonation is growing across NZ. In October 2026, ASB cited Netsafe data showing 34% of August 2026 impersonation reports involved someone posing as a bank or financial institution, up from 20% between April and July. ASB also warned about scammers asking people to key in a code that turns on call forwarding; see our ASB alerts.

Also from ANZ NZ

How to report

If you’ve already shared something

  1. Call ANZ on 0800 269 296 straight away.
  2. Change your Internet Banking password from a clean device.
  3. Report to Police, and ask ANZ about the new reimbursement rules, which require you to report within three months.

A free exposure check shows if your contact details are in breach data scammers use.

Frequently Asked Questions

Does ANZ NZ send Caller Check requests by text or WhatsApp?

No. Caller Check is only sent to the ANZ goMoney app. Anywhere else, it’s a scam.

I got an email saying a direct debit was set up on my ANZ account. Is it real?

ANZ warned in September 2026 about fake direct-debit emails that give a phone number leading to scammers. Don’t call it; check your account in goMoney or call 0800 269 296.

Will ANZ send me a link to log in?

No. ANZ says it never sends a link to log on to Internet Banking.

Will ANZ ever send a courier for my card?

ANZ lists requests for your cards and PIN in an envelope for courier pickup as a scam tactic.

What is ANZ NZ’s fraud number?

0800 269 296, or +64 4 470 3142 from overseas.

Sources

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