TL;DR: Kiwibank’s scam page (updated 13 October 2026) warns about fake Kiwibank calls from 0800, local, private or overseas numbers, WhatsApp messages using its logo, IRD refund emails (September 2026), NZ Post texts (August 2026), fake apps that install malware, investment scams impersonating CEO Steve Jurkovich, and stolen cards added to mobile wallets. Kiwibank will never ask you to read back a code, move money to a "safe account" or buy gift cards. Fraud line: 0800 113 355.
Kiwibank’s scam list
From Kiwibank’s latest scams:
- Impersonation calls and messages: from 0800, local, private or overseas numbers, or WhatsApp; asking for logins, passwords or codes.
- WhatsApp and messaging app scams: Kiwibank logo, "suspicious activity", urgent pressure. Increasing.
- Phishing and smishing: posing as NZ Post, NZTA, IRD or Kiwibank. Kiwibank notes AI is making these harder to spot.
- IRD refund scam (Sep 2026): emails linking to fake myIR logins (IRD scams).
- NZ Post text scam (Aug 2026) (NZ Post guide).
- Fake apps and software: via ads, social media, texts; gives scammers device and banking access (example).
- Investment scams: fake news, celebrity and political endorsements, deepfakes, fake advisers, including impersonating the CEO (details).
- Card fraud in mobile wallets: stolen card details added to Apple Pay or Google Pay.
The mobile wallet one
Scammers who get your card details (from a fake site or a breach) add the card to a mobile wallet on their phone and spend with it. If you get a mobile wallet notification you didn’t expect, Kiwibank says to contact it immediately.
What Kiwibank never asks
- Your PIN, passwords, verification codes, KeepSafe answers or card details on a call or email
- To read out or repeat a one-time code, including "to block a payment"
- To download software or an app
- To move money to a "safe account"
- To buy gift cards to protect your money
"Read me the code to block the payment" is the most convincing line in the scammer handbook. It’s also always a lie.
How to report
| What | Where |
|---|---|
| Scam texts | Forward to 7726 |
| Scam emails | Forward to suspicious.email@kiwibank.co.nz, then delete |
| Any scam | 0800 113 355 (overseas +64 4 473 1133), 24/7 |
| Suspicious calls | Hang up, call Kiwibank on the number above |
A free exposure check shows whether your email or number is in breach data.
Frequently Asked Questions
Will Kiwibank ask me to read out a code to block a payment?
No. Kiwibank says it will never ask you to read out or repeat a one-time code, including to block a payment.
How do I report a Kiwibank scam email?
Forward it to suspicious.email@kiwibank.co.nz, then delete it.
What is Kiwibank’s fraud phone number?
0800 113 355, or +64 4 473 1133 from overseas, 24/7.
What is mobile wallet card fraud?
Scammers add stolen card details to a mobile wallet like Apple Pay or Google Pay. Contact Kiwibank about any unexpected wallet notification.