TL;DR: Enbridge Gas says it does not offer discounts on gas bills, take credit card payments over the phone, need your banking info to verify your account, call to demand immediate payment, or sell gas, appliances or thermostats door-to-door. Scammers use fake Enbridge websites, ads for free thermostats and heat pumps, spoofed caller ID and texts. Verify by calling 1-877-362-7434 yourself.
The scams Enbridge warns about
From Enbridge Gas’s fraud page:
- Fake websites and phone numbers where "agents" offer bill discounts and collect card or account details.
- Social media ads for free smart thermostats, energy kits or rebates.
- Emails offering a free heat pump.
- Callers "checking your appliances" in Ontario.
- Spoofed caller ID, robocalls and texts with links.
What Enbridge never does
| Scam claim | Enbridge reality |
|---|---|
| "We can lower your bill with a discount" | Enbridge does not offer discounts on natural gas bills |
| "Pay by card now over the phone" | Enbridge doesn’t take card payments over the phone |
| "Give your bank info to verify your account" | Not required |
| "Pay immediately or we disconnect" | Enbridge doesn’t call to demand immediate payment |
| "We’re here to sell or service your furnace" | Enbridge doesn’t sell, rent or service appliances or thermostats door-to-door |
| "Show me your bill and sign here" | Representatives don’t ask to see your bill or sign contracts |
The "discount" pitch is the sneakiest. Nobody gets suspicious when someone offers to *save* them money. That’s the point.
Who’s really at your door
- Real employees and authorized contractors carry visible photo ID.
- Expect visits only for booked appointments or in areas getting new gas service.
- Not sure? Close the door and call 1-877-362-7434.
If you already paid or shared details
- Call your bank or card company and watch statements.
- Call Enbridge Gas at 1-877-362-7434.
- Report to local police and the Canadian Anti-Fraud Centre.
- If you ever feel physically threatened at the door, call 911.
Other utility scams
See Hydro One, BC Hydro, Manitoba Hydro and Hydro-Québec scams. Door-to-door crews also run home renovation scams. A free exposure check shows if your phone or email is in leaked data.
Frequently Asked Questions
Does Enbridge Gas offer bill discounts by phone?
No. Enbridge Gas says it does not offer discounts on natural gas bills.
Does Enbridge take credit card payments over the phone?
No. Enbridge says it does not take credit card payments over the phone.
Does Enbridge sell thermostats door-to-door?
No. Enbridge doesn’t sell gas door-to-door or sell, rent or service appliances or smart thermostats.
What is Enbridge Gas’s real phone number?
1-877-362-7434. Call it directly to verify any contact.