TL;DR: Desjardins says it never asks you, by email or text, to reply with your login, password, SIN or other confidential details, and never sends you to AccèsD or another site to log in or enter information. Any message that does is fake. Forward phishing emails to protection@desjardins.com, forward scam texts through your carrier (7726), and if you gave away information, call Desjardins security at 1-866-335-0338.
What Desjardins never does
From Desjardins’ own phishing page, Desjardins never asks you to:
- reply with login credentials or passwords;
- reply with your social insurance number or other confidential info;
- go to AccèsD or another site through a link to log in or enter information.
That last one is the big one. The whole scam depends on a link to a fake AccèsD page. If the message has a login link, you already have your answer.
What the fake messages look like
Desjardins lists the hooks scammers use:
- Urgency: update your account now, pay a tax agency, donate after a tragedy.
- Gain: you’ve won a prize, or money was sent to you.
- Problem: something’s wrong with your account, your computer or a delivery.
Fake sites often have sloppy design, broken links, typos and web addresses that are *almost* right. "desjardlns" is not a typo you want to discover after typing your password.
The phone version
Desjardins also warns about callers pretending to be from your financial institution to get you to give up information or send money. Hang up and call the number you look up yourself, not the one the caller gives you.
How to report
| What | Where |
|---|---|
| Phishing email | Forward to protection@desjardins.com, then delete |
| Scam text | Forward to 7726 (your carrier’s process) |
| Gave information or money | Desjardins security: 1-866-335-0338 (Canada/US), 514-397-8649 (Montreal) |
| Calling from outside Canada/US | 514-397-4610 (collect) |
| Any fraud | Canadian Anti-Fraud Centre |
If you clicked
- Didn’t enter anything? Report the message, scan your device, change your passwords, watch your accounts.
- Entered details? Report it, then call Desjardins security right away and contact the authorities.
Why Desjardins members get extra attention
Desjardins members have been targets before. The 2019 insider breach exposed data on millions of members (see our Desjardins breach guide). Old data keeps scam lists warm for years. A free exposure check shows where your email has leaked.
Frequently Asked Questions
Does Desjardins send texts with links to AccèsD?
Desjardins says it never asks you by email or text to go to AccèsD or another site to log in or enter information.
How do I report a Desjardins phishing email?
Forward it to protection@desjardins.com, then delete it.
What if I entered my AccèsD password on a fake site?
Call Desjardins security immediately at 1-866-335-0338 and change your password.
Will Desjardins ask for my SIN by text?
No. Desjardins never asks you to reply with your SIN or other confidential information.