TL;DR: A tech support scam is when a scammer poses as tech support (often for Microsoft or Apple) to convince a victim their device is infected, then charges for fake repairs or steals data via remote access. Real tech companies don't proactively call you about a virus. Close the pop-up, don't call the number, and never grant remote access to someone who contacted you first.
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A tech support scam is when a scammer poses as tech support (often for Microsoft or Apple) to convince a victim their device is infected, then charges for fake repairs or steals data via remote access.
How Tech Support Scams Works
A pop-up warning or unsolicited call claims your device has a virus, directing you to call a number or grant remote access. Once connected, the scammer may charge for unnecessary "repairs," install real malware, or steal personal and financial information.
Warning Signs to Watch For
An unsolicited pop-up or call claiming your device is infected, a request for remote access to your computer, and a request for payment via gift card or wire transfer.
How to Protect Yourself
Real tech companies don't proactively call you about a virus. Close the pop-up, don't call the number, and never grant remote access to someone who contacted you first.
If this looks similar to something else you've seen, it's worth reading What Is Timeshare Resale Scams? How It Works and How to Protect Yourself.
This pattern shows up elsewhere too — see What Is Typosquatting? How It Works and How to Protect Yourself.
Frequently Asked Questions
What is Tech Support Scams?
A tech support scam is when a scammer poses as tech support (often for Microsoft or Apple) to convince a victim their device is infected, then charges for fake repairs or steals data via remote access.
How does Tech Support Scams typically work?
A pop-up warning or unsolicited call claims your device has a virus, directing you to call a number or grant remote access. Once connected, the scammer may charge for unnecessary "repairs," install real malware, or steal personal and financial information.
What are the warning signs of Tech Support Scams?
An unsolicited pop-up or call claiming your device is infected, a request for remote access to your computer, and a request for payment via gift card or wire transfer.
How can I protect myself from Tech Support Scams?
Real tech companies don't proactively call you about a virus. Close the pop-up, don't call the number, and never grant remote access to someone who contacted you first.
What should I do if I think I’ve encountered Tech Support Scams?
Stop responding immediately, do not click any links or share information, and report it to the appropriate authority. If money or personal information was already shared, act quickly to secure your accounts and report the incident.