TL;DR: Windsor Police are warning about callers who pose as cellphone company representatives. In two reports since July, a caller claiming to be a Rogers agent offered a credit toward a new phone, had the victim order it online, then supplied a shipping label to return the supposedly wrong phone. The device went to the scammer and the victim was charged.
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According to Windsor Police, as reported by windsorite.ca in September 2026, callers are posing as carrier representatives to get victims to order phones that end up diverted to the scammers.
How the scam works
- The caller claims to be a Rogers agent and says you will get a credit toward a new phone. You are told to order it online.
- After delivery, you are told to call the 'agent' to activate it.
- The caller says the wrong phone was sent and gives you a shipping label to return it.
- The device goes to an address controlled by the scammer, and you are charged for a phone you never meant to buy.
Why it is convincing
Nothing in the reported pattern involves a threat or a password request. Everything looks like a normal upgrade, with a real order and a real delivery. The fraud is in the return label, which redirects a real device. Scammers who know your carrier and phone number sound more credible, which is why breach data matters. See the Telus breach email mix-up for how carrier data can leak.
How to avoid it
- End the call and contact your carrier yourself, using the number on your bill or the official website.
- Never order a phone because a caller told you to.
- Never send a device back using a label a caller gave you. Use only the return process shown in your own account.
- Protect your number from takeover. Read how SIM swap fraud works.
If you already ordered or returned a phone
Call the carrier through its official number, dispute the charge, and report the fraud. Use the Canadian Anti-Fraud Centre reporting guide for what to file and where.
Related: the fake bank investigator scam in Guelph.
FAQs
What is the fake Rogers agent scam?
A caller posing as a Rogers agent offers a phone credit, has you order a phone online, then tricks you into returning it to an address the scammer controls.
Should I return a phone using a label a caller gave me?
No. Only use return instructions from your own carrier account or the official website.
Who do I report it to?
Contact your carrier, your bank or card issuer, local police and the Canadian Anti-Fraud Centre.
Once the immediate danger has passed, see how much of your information is already public: Use the free digital footprint checker.
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