TL;DR: Evri says a genuine Evri text will never ask you to reschedule a delivery or pay, never prompt you to install an app, and only link to evri.com. Report scams to phishing@hermes-europe.co.uk and forward texts to 7726.

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Evri's own security pages give one of the clearest rulebooks of any courier. Instead of general advice, they list what a genuine Evri text will and will not do. If a message breaks the rules, you can treat it as fake without needing to judge how convincing it looks.

The rules Evri publishes for genuine texts

According to Evri, a genuine Evri text will:

That last point is easy to check. A message from an ordinary mobile number claiming to be Evri fails the test straight away.

Genuine email addresses

Evri lists the addresses it uses: @evri.com, @hermes-europe.co.uk and @myhermes.co.uk, plus @custhelp.com, @globalco.uk and @globaleco.app and their subdomains. If the sender uses a free webmail address or a lookalike such as a misspelled domain, it is not Evri.

Other tricks Evri names

Evri's page also describes phishing more broadly (criminals impersonating trusted organisations by email, text, social media or phone to steal data or install malware) and the brushing scam, where a seller ships an unsolicited parcel to create fake reviews and boost marketplace rankings. If a parcel arrives that you did not order, do not follow any link that comes with it.

How to report it

Evri asks you to send phishing emails and screenshots of scam texts to phishing@hermes-europe.co.uk. For text scams in the UK you can also forward the message to 7726 for free. For broader fraud and cybercrime, Evri points to Report Fraud on the police.uk site (reportfraud.police.uk).

If you already clicked or paid

Do not use the link again. Call your bank or card issuer at once to block the card and ask about a chargeback. Change passwords if you entered any, and be alert to a follow-up call claiming to be your bank, which is a known second stage of these scams. If a page asked you to install an app, remove it and run a security check on the phone.

Compare the rules with those of Royal Mail's delivery text scam, where fees are notified on a physical card, and the DHL delivery text scam guide.

Three quick checks before you tap anything

Evri's rulebook boils down to three checks you can do in seconds. First, is the sender the name "Evri" or an ordinary number? Second, does the link go to evri.com and nowhere else? Third, does the message ask you to pay, reschedule, reply "yes" or install something? A single failed check is enough to treat the message as fake. Because Evri publishes these rules, you do not need to judge the wording, logo or grammar.

Protect your credit file in the UK

If you shared personal details as well as card numbers, consider a Protective Registration with Cifas, the UK fraud prevention service, and check your credit reports for accounts you do not recognise.

A fake tracking page can capture your number and email along with your card. A free digital footprint check shows what is already exposed and can help you decide what to lock down.

Frequently Asked Questions

Will Evri ever text me to pay or reschedule?

No. Evri says a genuine Evri text will never ask you to reschedule a delivery or pay, and will never ask you to install an app.

What links does a real Evri text contain?

Evri says its texts only send tracking links to evri.com. Any other link is not from Evri.

Which sender name does Evri use for texts?

Evri says its messages come from the sender name "Evri", not from a phone number.

Where do I report an Evri scam?

Email a screenshot or the phishing email to phishing@hermes-europe.co.uk, and forward scam texts to 7726.

What is a brushing scam?

Evri describes it as a seller sending unsolicited parcels to create fake reviews and improve marketplace rankings. Do not follow links that come with an unexpected parcel.

Sources

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